Byers is a local family business servicing clients throughout the Shepparton and Bendigo regions to the highest standards of both professionalism and customer service.
All Byers staff are highly trained, certified and experienced. We see this as crucial to meet the needs of our residential, commercial and industrial clients. Our staff regularly complete professional development to ensure they remain up to date with the latest innovations in the electrical industry.
We pride ourselves on providing clients with a professional service where they are our first priority. Our ongoing commitment to the highest standards gives our clients the certainty that they envisage and ensures we are able to deliver excellence in service and client relationships every time.
Our Aim
“At Byers Electrical, our mission is to be an Electrical Contractor that responds to your needs, to turn up on site promptly, to provide the highest quality of work, meet your deadlines and to work within your budgets”.
Our image and the professionalism of our staff are critical and we strive to be the outright best in these areas.
Values
Our values are a shared understanding of what we stand for as a business. They describe the things we are not willing to compromise on in any situation – with our customers, our suppliers and each other.
Quality Doing the best job possible, and doing it right the first time, no mess and no mistakes. Integrity Being honest and ethical in everything we do.
Accountability
As individuals, take responsibility for our decisions and actions.
Respect
‘Value every voice’. We treat our customers, our trading partners and each other with respect and dignity.
Continuous Improvement
Always trying to better ourselves in our training, our work, our systems and our approach.
Open Communication
Be open and honest to staff, creditors and clients, providing opportunities to listen to them, respond to their requests, and be clear about ours.
Byers Electrical Guarantee
Byers Electrical offer a 100% ‘peace of mind’ guarantee for all work undertaken.
We guarantee:
- To carry out all work with reasonable care and skill and within the agreed time frames
- That our work will be suitable for the purpose as required by the customer
- To take responsibility for the quality of the materials provided for the job and to honour the guarantees of their manufacturers
Commitment to Quality
Byers Electrical is committed to:
- Responding to customer enquiries in a timely manner
- Providing prompt and reliable service to our customers
- Resolving customer concerns in a professional manner
- Undertaking audits to ensure consistent quality
- Focusing on ‘best work practices’ to minimise waste and error
- Continuous improvement in all aspects of our business
Byers Electrical is dedicated to delivering a service at quality that will meet our Clients’ expectations whilst providing efficient and timely maintenance solutions within the contract budget.
Byers Electricals commitment to quality reflects directly on our success. Employees are encouraged to take a high degree of pride in their work, presentation and skills. By ensuring our staff have an understanding of the above principles, Byers Electrical can ensure the Client is provided a highly professional service.
